Cisco Webex

Webex Calling Overview

Webex Calling is a cloud-based solution with great flexibility and many calling and collaborative features. It is a single application (app) that works across various devices, including your desktop computer, laptop, and cellphone. In fact, in many cases traditional desk phones may not be needed or used as often.

 

Quick Facts: What do I need to know?

  • Current Cisco desk phone sets/hardware will remain the same.
  • Extensions/Lander phone numbers will remain the same.
  • You will continue to dial the 4-digit extension number for internal calls.
  • You will NOT need to dial 9 for an outside call. Calls will be completed by dialing 10-digits for external calls.
  • You will need to Set Up a New Voicemail PIN (6 digits). You can access settings.webex.com with your Lander email address to reset the PIN, or you can do so by pressing the voice mail button on your desk phone. You will need to use a temporary PIN (which will be displayed in the Announcement Section by logging in to mylander.lander.edu). Once you change the PIN on the phone, you will be prompted to record your outgoing voice message.
  • You will not lose access to saved voicemails on the replaced phone system. However, you are encouraged to review messages prior to the upgrade to have a fresh start.
  • Speed dial shortcuts, except for the LUPD panic button, on your phone set will not carry over to the new system; they can easily be reprogrammed. Instructions can be found at https://servicedesk.lander.edu/solutions/1191316-how-to-set-up-speed-dial-on-your-lander-phone.
  • You will have access to a new unified communication application (Webex App) where calling, messaging, and video conferencing converge into a single collaborative location. ITS will be remotely installing the Webex App on Lander computers during the week of April 8th. You can also download the Webex App from the Apple or Google Stores.
  • Our Cisco partners and ITS will be available to attend to issues that may arise during and after the upgrade. If you encounter calling issues after the upgrade, please enter a ticket at servicedesk@lander.edu. If the issue is urgent (e.g., cannot make or receive calls) please email ITS at Help8234@lander.edu or call the Help Desk at (864) 388-8234.
  • More information on the Webex calling and App solution can be found at www.lander.edu/its/webex.

Unified Communications Technology

  • Unified communications technology allows you to seamlessly collaborate with others regardless of location. You will be able to quickly locate people by accessing an interactive directory, engage in text messaging sessions, and escalate sessions to voice calls or one-on-one video calls if desired.
  • Presence will allow you to see if someone you're trying to contact is available.

 

Mobility

  • Lander's VoIP system will bring you greater mobility. Hand off calls in progress from your cell phone to desktop phone and back to your cell phone for true mobility (when you originate phone calls from a non-Lander device defined in your profile, the caller ID will appear to be sent from your Lander telephone number).
  • Publish your Lander telephone number and choose which device you answer calls on (cell phone, desk phone, home phone, PC/laptop, or tablet for one-number service).
Cisco Webex Features
Calling Use intelligent routing, hold/retrieve, IP Phone control
Messaging Use chat with reactions and threading
Enterprise-grade Security Integration with DLP, Cisco CloudLock-ready or 3rd-party CASB integration

 

Getting Started

1st: Set Up Your Account Start by setting up your Cisco Webex Account.
  1. In a web browser, go to settings.webex.com/login
  2. Login with your Lander email address and password
Manage Account Manage account from the user portal, manage and configure features and settings: check your voicemails, set up mobility settings, manage incoming call settings and Schedule Settings, view the Directory, and see call history. As an end user, the calling user portal enables you to manage voicemail and configure your user features and settings, such as:
  • Reset your Voicemail password
  • Listen to your Voicemail messages
  • Delete your Voicemail
  • Manage Voicemail Notifications
  • Call Forward
  • Set Do Not Disturb
  • Block unwanted calls

 

Voicemail

Setting Up Your Voicemail

From your desk phone:

  • Dial *86 from your desk phone.
  • Enter the temporary PIN (which you can obtain by logging in to mylander.lander.edu and check the Announcement section on top).
  • Follow the prompts to set up a new PIN. (6-24 digits, no patterns eg: 121212, 222555,88888888, etc.

For Soft Phone Users:

  • Type settings.webex.com into your browser and enter your email address and hit sign in.
  • Sign in via Lander Single Sign-On.
  • Hit reset PIN and set a new PIN. 

 

VoiceMail to Email

You can have your Voice Mail (VM) sent to your email via a .wav file. This setting takes place immediately and all voicemail messages will be copied to your email.

You must still log into your voicemail to completely delete messages. If you do not manually delete the messages, they will be automatically deleted in 30 days. Deleting the email will not delete the voicemail.

 

Accessing your Voicemail

Deskphone

To access your voicemail utilize the message key on your desk phone or dial *86 from your phone. 

Soft phone

To access your voicemail from your soft phone dial *86 or sign into settings.webex.com from a browser.

 

More Webex Resources

Getting Started – Webex Calling

https://help.webex.com/en-us/article/n3xx7vcb/Get-started-with-Webex-App


How To – Webex Calling

https://www.youtube.com/playlist?list=PL_YnWo4XhzTfo-AEGdHzB-d2W0_8Z3nzN


More resources to come…