Technical support for computer and network related problems is available during normal business hours which are Monday through Friday from 7:30 a.m. until 5:00 p.m. The ITS Help Desk is located in the Computer Commons on the Lower Level of Jackson Library.
MS Windows Vulnerability and Reminder of Fraudulent Emails
On Monday, May 30, 2022, Microsoft issued CVE-2022-30190 regarding the Microsoft Support Diagnostic Tool (MSDT) in Windows vulnerability (dubbed “Follina” by a security researcher). The vulnerability affects all versions of Windows and Windows systems. Microsoft is working on a comprehensive patch to the vulnerability.
This vulnerability allows exploiters to attempt to take over a computer and access files when a malicious link is clicked or a malicious attachment is opened. To counteract this and other vulnerabilities, follow the best practices and recommendations below:
ServiceDesk Portal Announcement
The Office of Information Technology Services (ITS) is excited to announce the soft-launching of the ServiceDesk Portal to better support our students, faculty, and staff. Please enter and bookmark the following https://servicedesk.lander.edu/ in your browser, so you can:
It is very simple to create a ticket or request (We’ve provided a link to a short tutorial video upon login-in.).
ITS is proud to serve the Lander Community and will continue to progressively enhance this great new service.
Multi Factor Authentication
Cyberattacks, including ransomware, continue to increase against organizations worldwide. Multi Factor Authentication (MFA) is an additional level of authentication that reduces the risk of technology and data compromises by making cyberattacks more difficult. MFA is currently available to all faculty, staff, and students. While many employees already utilize MFA at Lander, all Lander employees will be required to have MFA enabled by the end of 2022. This direction is in alignment with the State security policies and industry best standards.
For the next several weeks and months, the ITS team will work with individuals and departments to facilitate the enablement of MFA on employee email accounts. Individuals can request the enablement of MFA via the new Service Desk portal:
MFA can help: