Information Technology Services
ITS Services
- Banner Project (On-campus Only)
- Bearcat Web (Banner Self Service)
- Blackboard (formerly WebCT)
- Computer Labs
- Help Desk
- Media Services
- SMART Classroom Support
- Technical Services
- Technology Learning Center (TLC)
- TRACS Center (Technology Support for Students)
Reporting Problems (Faculty & Staff):
Please call our help desk at ext. 8234 for technical assistance with the following:
- Email Accounts
- Banner Access (student records and administrative software)
- Blackboard Issues
- PC Setup (new and existing computers)
- PC Repair
- Software Training
- Virus Alerts and Infections
- Web Site Publishing and Training
Submit a work request on-line:
You can also submit a work request online by clicking here . If this is your first time submitting an online work request, please enter in the required requester information (email address, name, location, phone, etc.) Please be specific about the problem you are having (list any error messages, etc.) and be sure to include your full name, office and/or room number and a telephone number where you can be reached.
Reporting Network Connectivity Problems (Students):
- Verify all connections are made correctly per instructions referenced for the appropriate
Residence Hall.
- Report all problems concerning network access to ITS by calling (864)388-8151. The staff
there will be able to assist you.
- If ITS personnel need to come to the residence hall room to resolve the connection problem, this will be done on Monday through Thursday between the hours of 10:00 am and 4:30 pm and Fridays between the hours of 10:00am and 2:00 pm. The individual experiencing connection problems must be present at the time ITS personnel are scheduled to be there.
