What types of concerns are typically referred to the CARE Team?

Individuals exhibiting mental health concerns are most often referred to the CARE Team. However, CARE referrals are also submitted involving concerns relating to one’s financial status, family-related concerns, substance use, relationship concerns, etc. We encourage reporting of all individuals exhibiting behaviors that can lead to their harm or the harm of others. More and more referrals are being made that assist in our ability to recognize that an individual is heading toward a crisis before an actual crisis occurs.

What is the difference between Academic Early Alerts and Welfare Concerns/CARE Reports?

Lander’s Academic Early Alert protocol is intended to serve as a timely intervention for students observed to be experiencing academic difficulty. Faculty referrals are important for early identification of students at academic risk.  Early identification of academically at risk students provides the best opportunity for successful intervention and affords students with the most options. If you have knowledge that academic issues are related to personal wellness concerns, we encourage you to copy the CARE Team on the Academic Early Alert Form. The CARE Team will then work collectively with the Academic Success staff to ensure all bases are effectively covered.

What happens after a CARE referral is submitted?

In most cases, the individual of concern will be contacted and requested to meet with us.  If CARE is unable to reach the individual, we will elicit other resources on campus to reach out. Some referrals, specifically those that are minor in nature, will result in “general outreach” detailing the available support resources. While meeting with individuals, we will determine what resources best fit their needs and then help connect the individual with these resources.  Our Team will continue to follow up with the individual as necessary to track their progress. Additionally, upon submission of a report, you will receive a letter via email to let you know the report has been received. We will also provide you with the contact information of the CARE Team member charged with managing the case. This will be helpful in the event more concerns come to light and/or you feel additional follow-up with a CARE Team member is necessary.

Who can submit a CARE referral?

Any individual connected with the Lander University community is welcome to submit a CARE referral. Faculty, staff, students, parents, or anyone that knows a member of the Lander community can submit a CARE referral. Individuals experiencing difficulties are also encouraged to submit a CARE referral on themselves.

Is my concern significant enough to warrant a CARE referral?

Each CARE referral provides a unique perspective that is likely to assist in identifying the most appropriate campus resource for the individual in need. If answering “yes” to any of the below mentioned questions, we urge you to submit a Welfare Concern/CARE Report.

  • Have you noticed a dramatic change in one’s behavior?
  • Is the individual presenting to you in a way that is cause for concern?
  • Is the individual potentially missing?
  • Does the individual appear to need support from multiple campus resources?
  • Does there appear to be multiple levels of distress?
  • Do you have concerns that the individual may pose a risk of harm to self or others? (Remember that situations involving an imminent threat should be immediately reported to LUPD.)

If you still have questions or wish to discuss the matter with a CARE Team member, please email our Team at CAREteam@lander.edu. A Team member will follow-up with you to discuss further.

Can reporters opt to remain anonymous?

While we encourage you to self-identify on the form, anyone can submit a referral anonymously. Knowing the source of the referral will help the Team be better prepared to troubleshoot the situation. Additionally, when the Team has questions, it is helpful to know who to contact. On the form, the reporter will have an option to notate whether they wish to remain anonymous. This allows the Team to have the reporter’s contact information, but also informs the Team that the reporter wishes to remain anonymous. The Team will make every effort to ensure anonymity. There are times, however, when this may be difficult to achieve, particularly when there are larger safety considerations at the forefront or the subject of the report can make assumptions simply based on the power of deduction.

How does the CARE Team secure the privacy of individuals referred to the Team?

The CARE Team maintains confidential records, including records regarding follow-up and reports that derive from any referrals. Records are stored in a secure, protected database to facilitate the monitoring of ongoing cases and the provision of assessment and longitudinal follow-up. Each CARE Team member signs a confidentiality agreement annually. The Team is bound by FERPA and HIPAA compliance.

Demario Watts“One of the reasons I truly enjoy working at Lander University is knowing there are designated people on campus who are intentional about the well-being of all members of the campus community. The CARE team is truly a team that cares. There are plenty of times that I do not necessary have the expertise or answers to assist students or my fellow colleagues, but I know that I can submit a concern and someone within the team will take the time to respond. There are times those responses require the team to convene immediately because they truly care about our campus community. Along with that response comes a friendly face that will make sure the person of concern receives all the resources they need. Having the CARE team on our campus keeps me calm and not as worried because I am fully confident in their ability to make sure that our campus is safe and our community members are safe.”

- Dr. Demario Watts, Director of Student Activities and Orientation Programs