Welcome...

Welcome

Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the Satisfaction and Priorities Survey (SPS) administered on your campus.

Below are short descriptions of the reports you may find within this document. Please refer to the SPS Interpretive Guide delivered with your results for additional details. This document contain direction on all aspects of your results and can also be found at www.RuffaloNL.com/SPSInterpretiveGuides

You are encouraged to schedule a free report review discussion with a Ruffalo Noel Levitz consultant at a mutually convenient time. This phone call can be one-on-one or with a group you gather. We will walk through your results and brainstorm on next step steps. Contact Ruffalo Noel Levitz for more information.

As you review and analyze your results, you may consider ordering additional reporting options. For more information on these options and applicable fees, please contact Ruffalo Noel Levitz at 800-876-1117 or at SPS.Tech@RuffaloNL.com.

Saving and Sharing Your Reports

We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myRuffaloNL account for only 90 days.

Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.

Electronic reports

The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons can be found in various areas to provide additional guidance about the data presented.

You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.

You may need to allow blocked content to fully review your report.

HTML results*:

  • Strategic Planning Overview (not included with all reporting): an executive summary of your strengths and challenges for the first column of data, as well as information on how the two columns of data compare
  • Item Report: responses for each individual item on the survey
  • Scale Report: responses for the survey scales and the items clustered within the scales
  • Summary Report: responses to the summary items on the survey
  • Item Percentage Report: reflects the percent of responses for answers 6 and 7 for all items on the survey
  • Demographic Report: responses to the demographic items on the survey

* Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.

Reviewing Your Data

Strategic Planning Overview (if included):

This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.

For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign for significantly less) as compared with your comparison group.

Item Report

This report provides the detailed scores for all items on the survey, including campus-defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges, as originally listed in your Strategic Planning Overview.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:

* Difference statistically significant at the .05 level

** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level

When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.

Scale Report

This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges.

Summary Report

The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. The percentages are truncated rather than rounded, so they may not equal 100 percent. These scores provide a bottom line on the experience at your institution.

Item Percentage Report

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results.

Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges.

Demographic Report

This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A gold burst indicates the response option that was selected by the majority of survey participants.

Note: The demographic segment is not included with all of the target group reports.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your Zip file. Note that not all report segments found in the HTML are included in the PDF version.

Copying the HTML version items into Excel

You can copy and paste the items and data from the HTML Item Report and Item Percentage Report into Excel. Start from the bottom right corner to select the text and then use “paste special” into Excel.

We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SPS.Tech@RufaloNL.com to let us know how else we can be helpful.

Item Report

Sort on each column to see data from highest to lowest.

    Lander University - IPS Male Female
i Item Import Agree/SD Gap i Import Agree/SD Gap i Import Agree/SD Gap i
Strength 01. The campus staff are caring and helpful. 6.68 5.91/1.05 0.77 6.73 6.04/1.10 0.69 6.66 5.90/0.96 0.76
Strength 02. Faculty care about students as individuals. 6.71 5.91/1.03 0.80 6.67 5.91/1.00 0.76 6.72 5.95/0.88 0.77
Challenge 03. Admissions staff are knowledgeable. 6.75 5.72/1.17 1.03 6.78 5.62/1.21 1.16 6.77 5.92/0.97 0.85
  04. Financial aid counselors are helpful. 6.76 5.85/1.01 0.91 6.71 5.75/1.09 0.96 6.83 5.85/1.02 0.98
  05. Academic advisors are approachable. 6.75 5.90/1.01 0.85 6.71 5.86/1.09 0.85 6.78 5.91/0.96 0.87
Challenge 06. The campus is safe and secure for all students. 6.87 5.86/1.13 1.01 6.77 5.83/1.10 0.94 6.92 5.95/1.08 0.97
  07. The content of the courses within each major is valuable. 6.75 5.85/0.88 0.90 6.75 5.68/0.89 1.07 6.78 6.01/0.82 0.77
  08. Administrators are approachable to students. 6.18 5.27/1.43 0.91 6.07 5.16/1.47 0.91 6.28 5.32/1.36 0.96
  09. Billing policies are reasonable. 6.40 5.54/1.20 0.86 6.24 5.28/1.41 0.96 6.65 5.82/0.90 0.83
Challenge 10. Financial aid awards are announced to students in time to be helpful in college planning. 6.74 5.44/1.48 1.30 6.73 5.49/1.60 1.24 6.78 5.31/1.45 1.47
Strength 11. Academic advisors are concerned about students' success as individuals. 6.69 5.98/0.94 0.71 6.62 6.02/0.79 0.60 6.72 6.01/0.92 0.71
Strength 12. The instruction in major fields is excellent. 6.78 5.95/0.89 0.83 6.81 5.85/0.94 0.96 6.80 6.10/0.77 0.70
  13. Adequate financial aid is available for most students. 6.54 4.59/1.56 1.95 6.61 4.27/1.67 2.34 6.51 4.77/1.39 1.74
  14. Library resources and services are adequate. 6.38 5.92/1.04 0.46 6.26 5.77/1.27 0.49 6.47 6.08/0.78 0.39
  15. Academic advisors help students set goals to work toward. 6.37 5.62/1.09 0.75 6.16 5.65/0.99 0.51 6.48 5.64/0.97 0.84
  16. The amount of student parking space on campus is adequate. 5.97 5.13/1.64 0.84 5.84 5.23/1.47 0.61 6.04 5.10/1.72 0.94
  17. Living conditions in the residence halls are comfortable. 6.45 5.60/1.27 0.85 6.29 5.70/1.20 0.59 6.54 5.63/1.20 0.91
  18. Faculty are fair and unbiased in their treatment of individual students. 6.72 5.83/1.06 0.89 6.69 5.76/1.04 0.93 6.77 5.90/0.99 0.87
  19. Computer labs are adequate and accessible. 6.39 5.80/1.29 0.59 6.29 5.88/1.26 0.41 6.48 5.74/1.39 0.74
  20. The personnel involved in registration are helpful. 6.55 5.89/0.99 0.66 6.43 5.83/1.06 0.60 6.64 5.89/0.94 0.75
  21. Parking lots are well-lighted and secure. 6.56 5.65/1.21 0.91 6.44 5.75/1.17 0.69 6.71 5.72/1.19 0.99
Challenge 22. Academic advisors are knowledgeable about requirements for majors within their area. 6.75 5.73/1.17 1.02 6.73 5.84/0.89 0.89 6.78 5.80/1.02 0.98
  23. Students are able to register for classes they need with few conflicts. 6.45 4.97/1.44 1.48 6.29 4.77/1.58 1.52 6.58 5.17/1.21 1.41
  24. The assessment and course placement procedures are reasonable. 6.33 5.53/1.09 0.80 6.17 5.55/1.00 0.62 6.45 5.64/0.94 0.81
Strength 25. Security staff respond quickly in emergencies. 6.83 6.29/0.95 0.54 6.79 6.10/1.02 0.69 6.86 6.51/0.65 0.35
  26. There is an adequate selection of food available in the cafeteria. 6.15 5.60/1.27 0.55 6.06 5.88/1.08 0.18 6.21 5.48/1.33 0.73
Strength 27. Students are able to experience intellectual growth here. 6.69 6.12/0.89 0.57 6.67 5.96/0.93 0.71 6.77 6.29/0.72 0.48
Challenge 28. There is a commitment to academic excellence on this campus. 6.75 5.81/1.14 0.94 6.69 5.49/1.24 1.20 6.79 6.09/0.91 0.70
  29. Academic support services adequately meet the needs of students. 6.67 5.76/0.94 0.91 6.57 5.64/0.96 0.93 6.72 5.89/0.84 0.83
Strength 30. Students are made to feel welcome on this campus. 6.71 6.25/0.85 0.46 6.52 6.06/0.97 0.46 6.78 6.41/0.70 0.37
Challenge 31. Faculty provide timely feedback about student progress in their courses. 6.64 5.50/1.26 1.14 6.60 5.50/1.15 1.10 6.65 5.56/1.20 1.09
  32. Admissions counselors accurately portray the campus in their recruiting practices. 6.62 5.74/1.19 0.88 6.56 5.52/1.41 1.04 6.64 5.95/0.92 0.69
  33. There are adequate services to help students decide upon a career. 6.47 5.12/1.41 1.35 6.38 5.05/1.43 1.33 6.56 5.17/1.31 1.39
  34. Class change (drop/add) policies are reasonable. 6.29 6.17/0.87 0.12 6.08 6.14/0.94 -0.06 6.40 6.21/0.78 0.19
Challenge 35. This institution has a good reputation within the community. 6.57 5.56/1.27 1.01 6.53 5.39/1.37 1.14 6.58 5.71/1.09 0.87
  36. Faculty take into consideration student differences as they teach their courses. 6.28 5.63/1.20 0.65 6.08 5.62/1.16 0.46 6.36 5.75/0.97 0.61
Strength 37. Major requirements are clear and reasonable. 6.64 6.08/1.02 0.56 6.57 6.11/0.86 0.46 6.69 6.18/0.92 0.51
  38. Students seldom get the "run-around" when seeking information on this campus. 6.51 5.20/1.41 1.31 6.48 5.21/1.32 1.27 6.49 5.24/1.29 1.25
  39. The quality of instruction students receive in most of their classes is excellent. 6.76 5.89/1.00 0.87 6.75 5.81/0.98 0.94 6.79 6.04/0.92 0.75
Strength 40. This institution shows concern for students as individuals. 6.63 6.06/0.87 0.57 6.61 6.06/0.91 0.55 6.62 6.08/0.81 0.54
Challenge 41. Adjunct faculty are competent as classroom instructors. 6.62 5.48/1.23 1.14 6.52 5.55/1.16 0.97 6.68 5.45/1.19 1.23
  42. There is a strong commitment to racial harmony on this campus. 6.44 5.76/1.12 0.68 6.40 5.75/1.04 0.65 6.47 5.88/1.06 0.59
  43. Student disciplinary procedures are fair. 6.57 5.88/1.20 0.69 6.44 5.71/1.40 0.73 6.65 5.97/1.06 0.68
  44. Faculty are usually available after class and during office hours. 6.55 5.80/1.10 0.75 6.52 5.69/1.17 0.83 6.54 5.94/0.93 0.60
  45. Tuition paid is a worthwhile investment. 6.60 5.88/1.01 0.72 6.57 5.88/1.03 0.69 6.64 6.00/0.80 0.64
Strength 46. Nearly all of the faculty are knowledgeable in their field. 6.78 6.24/0.73 0.54 6.79 6.12/0.80 0.67 6.80 6.36/0.61 0.44
  47. There is a good variety of courses provided on this campus. 6.47 5.79/1.03 0.68 6.41 5.63/1.04 0.78 6.51 5.94/0.99 0.57
  48. Channels for expressing student complaints are readily available. 6.30 5.82/1.01 0.48 6.13 5.66/1.01 0.47 6.40 5.91/0.90 0.49
  49. On the whole, the campus is well-maintained. 6.48 5.95/1.18 0.53 6.37 5.97/1.30 0.40 6.49 5.96/1.04 0.53
  50. Student activities fees are put to good use. 6.37 5.41/1.32 0.96 6.30 5.33/1.40 0.97 6.47 5.52/1.21 0.95
  61. Institution's commitment to part-time students? 5.21/1.34 5.06/1.26 5.33/1.22
  62. Institution's commitment to evening students? 4.48/1.75 4.29/1.41 4.59/1.78
  63. Institution's commitment to older, returning learners? 4.97/1.57 5.04/1.28 4.99/1.66
  64. Institution's commitment to under-represented populations? 5.38/1.38 5.24/1.19 5.47/1.49
  65. Institution's commitment to commuters? 5.50/1.28 5.51/1.09 5.53/1.19
  66. Institution's commitment to students with disabilities? 5.93/1.17 5.82/1.16 5.95/1.11
  67. Cost as factor in decision to enroll. 6.47     6.52     6.44    
  68. Financial aid as factor in decision to enroll. 6.53     6.52     6.50    
  69. Academic reputation as factor in decision to enroll. 6.19     6.06     6.26    
  70. Size of institution as factor in decision to enroll. 6.05     6.15     5.98    
  71. Opportunity to play sports as factor in decision to enroll. 4.88     4.66     5.10    
  72. Recommendations from family/friends as factor in decision to enroll. 5.85     5.89     5.80    
  73. Geographic setting as factor in decision to enroll. 5.65     5.71     5.53    
  74. Campus appearance as factor in decision to enroll. 5.98     5.97     5.97    
  75. Personalized attention prior to enrollment as factor in decision to enroll. 6.30     6.33     6.33    
*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Scale Report

Sort on each column to see data from highest to lowest.

    Lander University - IPS Male Female
i Scale / Item Import Agree/SD Gap i Import Agree/SD Gap i Import Agree/SD Gap i
  Student Centeredness 6.55 5.89/0.78 0.66 6.49 5.84/0.84 0.65 6.59 5.95/0.72 0.64
Strength 01. The campus staff are caring and helpful. 6.68 5.91/1.05 0.77 6.73 6.04/1.10 0.69 6.66 5.90/0.96 0.76
  08. Administrators are approachable to students. 6.18 5.27/1.43 0.91 6.07 5.16/1.47 0.91 6.28 5.32/1.36 0.96
Strength 30. Students are made to feel welcome on this campus. 6.71 6.25/0.85 0.46 6.52 6.06/0.97 0.46 6.78 6.41/0.70 0.37
Strength 40. This institution shows concern for students as individuals. 6.63 6.06/0.87 0.57 6.61 6.06/0.91 0.55 6.62 6.08/0.81 0.54
  Campus Life 6.38 5.62/0.87 0.76 6.27 5.67/0.90 0.60 6.46 5.64/0.85 0.82
  17. Living conditions in the residence halls are comfortable. 6.45 5.60/1.27 0.85 6.29 5.70/1.20 0.59 6.54 5.63/1.20 0.91
  26. There is an adequate selection of food available in the cafeteria. 6.15 5.60/1.27 0.55 6.06 5.88/1.08 0.18 6.21 5.48/1.33 0.73
  43. Student disciplinary procedures are fair. 6.57 5.88/1.20 0.69 6.44 5.71/1.40 0.73 6.65 5.97/1.06 0.68
  50. Student activities fees are put to good use. 6.37 5.41/1.32 0.96 6.30 5.33/1.40 0.97 6.47 5.52/1.21 0.95
  Instructional Effectiveness 6.66 5.84/0.75 0.82 6.61 5.74/0.74 0.87 6.69 5.97/0.64 0.72
Strength 02. Faculty care about students as individuals. 6.71 5.91/1.03 0.80 6.67 5.91/1.00 0.76 6.72 5.95/0.88 0.77
  07. The content of the courses within each major is valuable. 6.75 5.85/0.88 0.90 6.75 5.68/0.89 1.07 6.78 6.01/0.82 0.77
Strength 12. The instruction in major fields is excellent. 6.78 5.95/0.89 0.83 6.81 5.85/0.94 0.96 6.80 6.10/0.77 0.70
  18. Faculty are fair and unbiased in their treatment of individual students. 6.72 5.83/1.06 0.89 6.69 5.76/1.04 0.93 6.77 5.90/0.99 0.87
Strength 27. Students are able to experience intellectual growth here. 6.69 6.12/0.89 0.57 6.67 5.96/0.93 0.71 6.77 6.29/0.72 0.48
Challenge 28. There is a commitment to academic excellence on this campus. 6.75 5.81/1.14 0.94 6.69 5.49/1.24 1.20 6.79 6.09/0.91 0.70
Challenge 31. Faculty provide timely feedback about student progress in their courses. 6.64 5.50/1.26 1.14 6.60 5.50/1.15 1.10 6.65 5.56/1.20 1.09
  36. Faculty take into consideration student differences as they teach their courses. 6.28 5.63/1.20 0.65 6.08 5.62/1.16 0.46 6.36 5.75/0.97 0.61
  39. The quality of instruction students receive in most of their classes is excellent. 6.76 5.89/1.00 0.87 6.75 5.81/0.98 0.94 6.79 6.04/0.92 0.75
Challenge 41. Adjunct faculty are competent as classroom instructors. 6.62 5.48/1.23 1.14 6.52 5.55/1.16 0.97 6.68 5.45/1.19 1.23
  44. Faculty are usually available after class and during office hours. 6.55 5.80/1.10 0.75 6.52 5.69/1.17 0.83 6.54 5.94/0.93 0.60
Strength 46. Nearly all of the faculty are knowledgeable in their field. 6.78 6.24/0.73 0.54 6.79 6.12/0.80 0.67 6.80 6.36/0.61 0.44
  47. There is a good variety of courses provided on this campus. 6.47 5.79/1.03 0.68 6.41 5.63/1.04 0.78 6.51 5.94/0.99 0.57
  Recruitment and Financial Aid 6.68 5.48/1.03 1.20 6.68 5.33/1.21 1.35 6.71 5.57/0.90 1.14
Challenge 03. Admissions staff are knowledgeable. 6.75 5.72/1.17 1.03 6.78 5.62/1.21 1.16 6.77 5.92/0.97 0.85
  04. Financial aid counselors are helpful. 6.76 5.85/1.01 0.91 6.71 5.75/1.09 0.96 6.83 5.85/1.02 0.98
Challenge 10. Financial aid awards are announced to students in time to be helpful in college planning. 6.74 5.44/1.48 1.30 6.73 5.49/1.60 1.24 6.78 5.31/1.45 1.47
  13. Adequate financial aid is available for most students. 6.54 4.59/1.56 1.95 6.61 4.27/1.67 2.34 6.51 4.77/1.39 1.74
  32. Admissions counselors accurately portray the campus in their recruiting practices. 6.62 5.74/1.19 0.88 6.56 5.52/1.41 1.04 6.64 5.95/0.92 0.69
  Campus Support Services 6.48 5.65/0.95 0.83 6.37 5.59/1.14 0.78 6.56 5.73/0.79 0.83
  14. Library resources and services are adequate. 6.38 5.92/1.04 0.46 6.26 5.77/1.27 0.49 6.47 6.08/0.78 0.39
  19. Computer labs are adequate and accessible. 6.39 5.80/1.29 0.59 6.29 5.88/1.26 0.41 6.48 5.74/1.39 0.74
  29. Academic support services adequately meet the needs of students. 6.67 5.76/0.94 0.91 6.57 5.64/0.96 0.93 6.72 5.89/0.84 0.83
  33. There are adequate services to help students decide upon a career. 6.47 5.12/1.41 1.35 6.38 5.05/1.43 1.33 6.56 5.17/1.31 1.39
  Academic Advising 6.64 5.87/0.84 0.77 6.56 5.90/0.72 0.66 6.69 5.92/0.79 0.77
  05. Academic advisors are approachable. 6.75 5.90/1.01 0.85 6.71 5.86/1.09 0.85 6.78 5.91/0.96 0.87
Strength 11. Academic advisors are concerned about students' success as individuals. 6.69 5.98/0.94 0.71 6.62 6.02/0.79 0.60 6.72 6.01/0.92 0.71
  15. Academic advisors help students set goals to work toward. 6.37 5.62/1.09 0.75 6.16 5.65/0.99 0.51 6.48 5.64/0.97 0.84
Challenge 22. Academic advisors are knowledgeable about requirements for majors within their area. 6.75 5.73/1.17 1.02 6.73 5.84/0.89 0.89 6.78 5.80/1.02 0.98
Strength 37. Major requirements are clear and reasonable. 6.64 6.08/1.02 0.56 6.57 6.11/0.86 0.46 6.69 6.18/0.92 0.51
  Registration Effectiveness 6.42 5.65/0.86 0.77 6.26 5.51/0.95 0.75 6.57 5.77/0.70 0.80
  09. Billing policies are reasonable. 6.40 5.54/1.20 0.86 6.24 5.28/1.41 0.96 6.65 5.82/0.90 0.83
  20. The personnel involved in registration are helpful. 6.55 5.89/0.99 0.66 6.43 5.83/1.06 0.60 6.64 5.89/0.94 0.75
  23. Students are able to register for classes they need with few conflicts. 6.45 4.97/1.44 1.48 6.29 4.77/1.58 1.52 6.58 5.17/1.21 1.41
  34. Class change (drop/add) policies are reasonable. 6.29 6.17/0.87 0.12 6.08 6.14/0.94 -0.06 6.40 6.21/0.78 0.19
  Safety and Security 6.56 5.72/0.95 0.84 6.46 5.72/0.90 0.74 6.63 5.81/0.93 0.82
Challenge 06. The campus is safe and secure for all students. 6.87 5.86/1.13 1.01 6.77 5.83/1.10 0.94 6.92 5.95/1.08 0.97
  16. The amount of student parking space on campus is adequate. 5.97 5.13/1.64 0.84 5.84 5.23/1.47 0.61 6.04 5.10/1.72 0.94
  21. Parking lots are well-lighted and secure. 6.56 5.65/1.21 0.91 6.44 5.75/1.17 0.69 6.71 5.72/1.19 0.99
Strength 25. Security staff respond quickly in emergencies. 6.83 6.29/0.95 0.54 6.79 6.10/1.02 0.69 6.86 6.51/0.65 0.35
  Concern for the Individual 6.69 5.95/0.76 0.74 6.65 5.94/0.72 0.71 6.71 5.99/0.71 0.72
Strength 02. Faculty care about students as individuals. 6.71 5.91/1.03 0.80 6.67 5.91/1.00 0.76 6.72 5.95/0.88 0.77
Strength 11. Academic advisors are concerned about students' success as individuals. 6.69 5.98/0.94 0.71 6.62 6.02/0.79 0.60 6.72 6.01/0.92 0.71
  18. Faculty are fair and unbiased in their treatment of individual students. 6.72 5.83/1.06 0.89 6.69 5.76/1.04 0.93 6.77 5.90/0.99 0.87
Strength 40. This institution shows concern for students as individuals. 6.63 6.06/0.87 0.57 6.61 6.06/0.91 0.55 6.62 6.08/0.81 0.54
  Service Excellence 6.51 5.70/0.93 0.81 6.45 5.69/0.92 0.76 6.55 5.74/0.90 0.81
Strength 01. The campus staff are caring and helpful. 6.68 5.91/1.05 0.77 6.73 6.04/1.10 0.69 6.66 5.90/0.96 0.76
  20. The personnel involved in registration are helpful. 6.55 5.89/0.99 0.66 6.43 5.83/1.06 0.60 6.64 5.89/0.94 0.75
  38. Students seldom get the "run-around" when seeking information on this campus. 6.51 5.20/1.41 1.31 6.48 5.21/1.32 1.27 6.49 5.24/1.29 1.25
  48. Channels for expressing student complaints are readily available. 6.30 5.82/1.01 0.48 6.13 5.66/1.01 0.47 6.40 5.91/0.90 0.49
  Responsiveness to Diverse Populations 5.27/1.20 5.20/1.04 5.33/1.21
  61. Institution's commitment to part-time students? 5.21/1.34 5.06/1.26 5.33/1.22
  62. Institution's commitment to evening students? 4.48/1.75 4.29/1.41 4.59/1.78
  63. Institution's commitment to older, returning learners? 4.97/1.57 5.04/1.28 4.99/1.66
  64. Institution's commitment to under-represented populations? 5.38/1.38 5.24/1.19 5.47/1.49
  65. Institution's commitment to commuters? 5.50/1.28 5.51/1.09 5.53/1.19
  66. Institution's commitment to students with disabilities? 5.93/1.17 5.82/1.16 5.95/1.11
  Campus Climate 6.58 5.78/0.73 0.80 6.52 5.71/0.79 0.81 6.62 5.88/0.59 0.74
Strength 01. The campus staff are caring and helpful. 6.68 5.91/1.05 0.77 6.73 6.04/1.10 0.69 6.66 5.90/0.96 0.76
Strength 02. Faculty care about students as individuals. 6.71 5.91/1.03 0.80 6.67 5.91/1.00 0.76 6.72 5.95/0.88 0.77
Challenge 06. The campus is safe and secure for all students. 6.87 5.86/1.13 1.01 6.77 5.83/1.10 0.94 6.92 5.95/1.08 0.97
  08. Administrators are approachable to students. 6.18 5.27/1.43 0.91 6.07 5.16/1.47 0.91 6.28 5.32/1.36 0.96
Challenge 28. There is a commitment to academic excellence on this campus. 6.75 5.81/1.14 0.94 6.69 5.49/1.24 1.20 6.79 6.09/0.91 0.70
Strength 30. Students are made to feel welcome on this campus. 6.71 6.25/0.85 0.46 6.52 6.06/0.97 0.46 6.78 6.41/0.70 0.37
Challenge 35. This institution has a good reputation within the community. 6.57 5.56/1.27 1.01 6.53 5.39/1.37 1.14 6.58 5.71/1.09 0.87
  38. Students seldom get the "run-around" when seeking information on this campus. 6.51 5.20/1.41 1.31 6.48 5.21/1.32 1.27 6.49 5.24/1.29 1.25
Strength 40. This institution shows concern for students as individuals. 6.63 6.06/0.87 0.57 6.61 6.06/0.91 0.55 6.62 6.08/0.81 0.54
  42. There is a strong commitment to racial harmony on this campus. 6.44 5.76/1.12 0.68 6.40 5.75/1.04 0.65 6.47 5.88/1.06 0.59
  45. Tuition paid is a worthwhile investment. 6.60 5.88/1.01 0.72 6.57 5.88/1.03 0.69 6.64 6.00/0.80 0.64
  48. Channels for expressing student complaints are readily available. 6.30 5.82/1.01 0.48 6.13 5.66/1.01 0.47 6.40 5.91/0.90 0.49
*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Summary Report
  Lander University - IPS Male Female
Summary      
So far, how has your college experience met your expectations? 4.74 4.51 4.85
1=Much worse than expected 0% 0% 0%
2=Quite a bit worse than I expected 0% 0% 0%
3=Worse than I expected 3% 8% 0%
4=About what I expected 44% 46% 44%
5=Better than I expected 32% 31% 34%
6=Quite a bit better than I expected 13% 11% 14%
7=Much better than expected 5% 1% 7%
Rate your overall satisfaction with your experience here thus far. 5.72 5.56 5.89
1=Not satisfied at all 0% 0% 0%
2=Not very satisfied 0% 0% 1%
3=Somewhat dissatisfied 2% 5% 0%
4=Neutral 6% 4% 5%
5=Somewhat satisfied 24% 36% 14%
6=Satisfied 46% 33% 58%
7=Very satisfied 19% 19% 19%
All in all, if you had to do it over, would you enroll here again? 5.80 5.62 6.06
1=Definitely not 0% 0% 0%
2=Probably not 1% 2% 0%
3=Maybe not 1% 2% 0%
4=I don't know 9% 11% 4%
5=Maybe yes 13% 13% 11%
6=Probably yes 49% 50% 56%
7=Definitely yes 24% 19% 27%
Item Percentage Report

Sort on each column to see data from highest to lowest.

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."

    Lander University - IPS Male Female
i Item Import % Agree % Gap i Import % Agree % Gap i Import % Agree % Gap i
Strength 01. The campus staff are caring and helpful. 96% 74% 22% 96% 79% 17% 97% 71% 26%
Strength 02. Faculty care about students as individuals. 95% 73% 22% 94% 69% 25% 97% 77% 20%
Challenge 03. Admissions staff are knowledgeable. 97% 66% 31% 97% 62% 35% 97% 73% 24%
  04. Financial aid counselors are helpful. 98% 70% 28% 97% 69% 28% 99% 67% 32%
  05. Academic advisors are approachable. 96% 70% 26% 92% 71% 21% 98% 70% 28%
Challenge 06. The campus is safe and secure for all students. 99% 72% 27% 97% 71% 26% 100% 75% 25%
  07. The content of the courses within each major is valuable. 98% 72% 26% 100% 63% 37% 99% 79% 20%
  08. Administrators are approachable to students. 81% 51% 30% 75% 49% 26% 86% 53% 33%
  09. Billing policies are reasonable. 88% 61% 27% 81% 51% 30% 97% 70% 27%
Challenge 10. Financial aid awards are announced to students in time to be helpful in college planning. 97% 56% 41% 95% 56% 39% 99% 53% 46%
Strength 11. Academic advisors are concerned about students' success as individuals. 94% 74% 20% 91% 77% 14% 97% 73% 24%
Strength 12. The instruction in major fields is excellent. 97% 72% 25% 97% 68% 29% 98% 81% 17%
  13. Adequate financial aid is available for most students. 92% 33% 59% 93% 25% 68% 92% 36% 56%
  14. Library resources and services are adequate. 84% 73% 11% 77% 67% 10% 90% 83% 7%
  15. Academic advisors help students set goals to work toward. 84% 63% 21% 76% 65% 11% 89% 61% 28%
  16. The amount of student parking space on campus is adequate. 70% 52% 18% 63% 50% 13% 74% 53% 21%
  17. Living conditions in the residence halls are comfortable. 88% 64% 24% 80% 62% 18% 94% 69% 25%
  18. Faculty are fair and unbiased in their treatment of individual students. 98% 72% 26% 96% 68% 28% 100% 77% 23%
  19. Computer labs are adequate and accessible. 85% 75% 10% 78% 81% -3% 89% 71% 18%
  20. The personnel involved in registration are helpful. 92% 74% 18% 88% 71% 17% 95% 76% 19%
  21. Parking lots are well-lighted and secure. 91% 62% 29% 89% 69% 20% 96% 64% 32%
Challenge 22. Academic advisors are knowledgeable about requirements for majors within their area. 98% 68% 30% 99% 71% 28% 100% 68% 32%
  23. Students are able to register for classes they need with few conflicts. 92% 41% 51% 87% 37% 50% 99% 45% 54%
  24. The assessment and course placement procedures are reasonable. 89% 60% 29% 80% 57% 23% 96% 68% 28%
Strength 25. Security staff respond quickly in emergencies. 98% 86% 12% 97% 81% 16% 100% 91% 9%
  26. There is an adequate selection of food available in the cafeteria. 79% 60% 19% 78% 72% 6% 79% 53% 26%
Strength 27. Students are able to experience intellectual growth here. 96% 81% 15% 96% 73% 23% 99% 89% 10%
Challenge 28. There is a commitment to academic excellence on this campus. 98% 67% 31% 94% 56% 38% 100% 75% 25%
  29. Academic support services adequately meet the needs of students. 97% 68% 29% 94% 58% 36% 99% 78% 21%
Strength 30. Students are made to feel welcome on this campus. 96% 84% 12% 90% 78% 12% 99% 90% 9%
Challenge 31. Faculty provide timely feedback about student progress in their courses. 96% 57% 39% 94% 52% 42% 98% 62% 36%
  32. Admissions counselors accurately portray the campus in their recruiting practices. 96% 67% 29% 95% 65% 30% 96% 71% 25%
  33. There are adequate services to help students decide upon a career. 92% 46% 46% 91% 42% 49% 95% 47% 48%
  34. Class change (drop/add) policies are reasonable. 84% 80% 4% 79% 76% 3% 89% 83% 6%
Challenge 35. This institution has a good reputation within the community. 93% 58% 35% 90% 49% 41% 95% 63% 32%
  36. Faculty take into consideration student differences as they teach their courses. 82% 60% 22% 73% 58% 15% 86% 65% 21%
Strength 37. Major requirements are clear and reasonable. 99% 82% 17% 97% 82% 15% 100% 85% 15%
  38. Students seldom get the "run-around" when seeking information on this campus. 93% 50% 43% 92% 49% 43% 93% 50% 43%
  39. The quality of instruction students receive in most of their classes is excellent. 99% 69% 30% 99% 66% 33% 100% 76% 24%
Strength 40. This institution shows concern for students as individuals. 96% 77% 19% 96% 78% 18% 96% 78% 18%
Challenge 41. Adjunct faculty are competent as classroom instructors. 96% 60% 36% 94% 59% 35% 98% 58% 40%
  42. There is a strong commitment to racial harmony on this campus. 89% 68% 21% 85% 66% 19% 92% 74% 18%
  43. Student disciplinary procedures are fair. 94% 77% 17% 90% 69% 21% 97% 79% 18%
  44. Faculty are usually available after class and during office hours. 92% 67% 25% 94% 67% 27% 90% 68% 22%
  45. Tuition paid is a worthwhile investment. 93% 72% 21% 91% 74% 17% 95% 76% 19%
Strength 46. Nearly all of the faculty are knowledgeable in their field. 99% 86% 13% 98% 81% 17% 100% 93% 7%
  47. There is a good variety of courses provided on this campus. 92% 66% 26% 88% 60% 28% 94% 73% 21%
  48. Channels for expressing student complaints are readily available. 83% 66% 17% 78% 59% 19% 87% 70% 17%
  49. On the whole, the campus is well-maintained. 91% 73% 18% 87% 80% 7% 93% 69% 24%
  50. Student activities fees are put to good use. 88% 56% 32% 84% 56% 28% 92% 55% 37%
  61. Institution's commitment to part-time students? 47% 39% 51%
  62. Institution's commitment to evening students? 34% 22% 39%
  63. Institution's commitment to older, returning learners? 47% 43% 49%
  64. Institution's commitment to under-represented populations? 56% 45% 63%
  65. Institution's commitment to commuters? 60% 56% 62%
  66. Institution's commitment to students with disabilities? 76% 70% 78%
  67. Cost as factor in decision to enroll. 92% 92% 91%
  68. Financial aid as factor in decision to enroll. 93% 94% 91%
  69. Academic reputation as factor in decision to enroll. 79% 73% 80%
  70. Size of institution as factor in decision to enroll. 77% 79% 76%
  71. Opportunity to play sports as factor in decision to enroll. 34% 31% 37%
  72. Recommendations from family/friends as factor in decision to enroll. 69% 68% 68%
  73. Geographic setting as factor in decision to enroll. 61% 65% 53%
  74. Campus appearance as factor in decision to enroll. 75% 77% 74%
  75. Personalized attention prior to enrollment as factor in decision to enroll. 87% 85% 89%