Technology Resource Assistance Center for Students

TRACS Location

Tracs is located on the second floor of Laura Lander Hall (the building with the bell tower) in room LL 202B.

TRACS Hours of Operation

TRACS is currently open from 9AM to 5PM on Monday through Friday.  If you are unable to make it to TRACS during these hours of operation please contact Thomas Henry:

thenry@lander.edu or (864) 388-8151

Services Provided

Network and Internet Access Support

If you need assistance accessing the internet through Lander's network, which includes problems with Cisco Clean Access, please bring your laptop to the TRACS center.  If you feel this is a problem specific to your room or if you have a desktop, TRACS Tech may be sent to your dorm to diagnose and repair the problem if necessary.

Software Support

Lander provides limited software support to students:

• For students who purchased a Lander recommended Gateway laptop through Lander, full support is given through the Gateway Warranty Repair Center.
• For students who purchased a laptop outside of Lander's partnership, we can only provide support for Cisco Clean Access and virus removal with Symantec Antivirus.

Hardware Support

Lander provides very limited hardware support for students. 

• For students who purchased a Lander recommended Gateway laptop through Lander, full support is given through the TRACS and the Gateway Warranty Repair Center. 
  
• For students who purchased a laptop elsewhere, we cannot provide any hardware support.  This includes the installation of wireless cards, printers, and any other peripherals or internal components.

Detailed List of Services Provided

Antivirus Installation

Virus Detection and Removal

Anti-spyware Installation

Spyware Detection and Removal

Clean Access Installation and Updates

Windows Update Installation and Troubleshooting

Wireless and Wired Connection Troubleshooting

Residence Hall Connection Troubleshooting

Lander Assigned Email Troubleshooting

Laptop Hardware Recommendations

Laptop Upgrade Recommendations

Lander Gateway Laptop Services Provided

If you are having trouble with your Gateway laptop purchased through Lander's partnership with Gateway please come visit us at TRACS.  We provide full software and hardware support of these Gateway laptops through MPC/Gateway internal support.