Student Complaint & Inquiry Process

Protocol for Instructional Complaints:

1. Discuss issue directly with faculty member involved to resolve matter on an informal basis. If not resolved then,
2. Meet with department chair and faculty member to resolve issue on an informal basis. If not resolved then,
3. Meet with college dean to resolve issue. If not resolved then,
4. Complete and submit a “Student Complaint & Inquiry Form” to the Vice President of Academic Affairs or designee.

Protocol for Non-Instructional Complaints:

1. Discuss issue directly with person involved to resolve matter on an informal basis. If not resolved then,
2. Meet with supervisor (move up chain of command) to resolve issue on an informal basis. If not resolved then,
3. Continue to move up chain of command and meet with next higher level supervisor to resolve issue. If not resolved then,
4. Complete and submit a “Student Complaint & Inquiry Form” to the Vice President of Student Affairs or designee.

If resolution for a complaint cannot be reached through the informal complaint process, then a choice to file a complaint form with the Vice President of Student Affairs (864-388-8239) or the Vice President of Academic Affairs (864-388-8320) may be made. This form can be obtained from the Student Affairs’ webpage at http://www.lander.edu/Student-Affairs/Overview.aspx (Click on Complaints and Inquiries and then on the Student Complaint Form) or from the offices of Academic Affairs or Student Affairs.