Lander Alert Frequently Asked Questions

Q. What is Lander Alert?
A.
Lander Alert is a notification system that allows Lander administrators to send time-sensitive messages to mobile phones and emails. In the event of an emergency, subscribers can get notified immediately of the situation.

Q. What is e2Campus?
A. Lander Alert is powered by the e2Campus mass notification system.

Q. How do I sign-up for Lander Alert?
A. If you are a student or employee, please click on the Lander Alert 'Sign-up' link. Once you log into MyLander campus portal, click on the "Lander Alert Sign Up for Now" link and complete the sign up form.

Q. How do I opt-out (remove myself) from receiving Lander alerts?
A. You may make changes or delete your account at any time. Please log into your account for Lander Alert by clicking on the 'Manage Existing Account' link. Click on the 'Services' tab. Click on the 'Change Status' or 'Delete' buttons to make changes to your account.

Q. Will this cost me anything?
A. Maybe. Depending on your wireless carrier provider and the plan you have, you may be charged a nominal fee to receive SMS text messages. Many students have unlimited text messaging plans, so there would be no additional charge.

Q. What if I change my cell phone service provider?
A. When you change cell/mobile phone providers you need to update your Lander Alert and change the phone number and/or service provider.

Q. Can I change my contact preferences?
A. Yes. You can change your account settings to add different email addresses or phone numbers. Simply log into your Lander Alert account to make the desired preferences changes.

Q. Do I need to install software on my phone?
A. No. All you need is a web browser with an Internet connection to subscribe.

Q. What if I do not receive the validation code?
A. Log into your Lander Alert account and verify your phone number and carrier. Check to make sure that you entered your correct phone number including the area code. Make sure you selected the correct cell phone carrier.

Q. What if I am having difficulty signing up?
A. You may contact the ITS Help Desk at 864-388-8234 for assistance. You may also email your mobile phone number and the name of your provider to support@e2Campus.com. Indicate that you want to sign up in the Lander University Alert system.

Q. Can my parents/spouse/guardian subscribe?
A. Subscribers may register a second mobile phone number and/or email address so that a parent/guardian or spouse/significant other can receive the same message as the student. Each subscriber is allowed up to two mobile phone numbers and two email addresses per account.

Q. Will there be test messages sent?
A. There should be up to one test per semester sent so that everyone can make sure they can receive emergency messages.

Q. Will I receive messages other than for emergency situations?
A. As a rule, Lander Alert will only be used for emergency situations. There may be optional groups that you may want to join that would send other types of messages.

Q. How can I add an email address?
A. After you create the initial Lander Alert e2Campus account, login to your account and add your email address.