Frequently Asked Questions

Services Offered

The mission of Printing Services is to provide Lander University with high-quality copying and finishing services quickly and at low cost. Our goal is to save Lander University money while providing the materials needed for a comprehensive and efficient student education. We recognize that there are many projects we are not able to do in-house; these complex/high-quality jobs are out-sourced through a quote/bid process.
  • Lander is our only customer! Therefore we spend our time and resources on the production of Lander’s projects; there are no competing interests.
  • Our annual production is approximately 9,000 jobs in-house averaging 33,000 color and 1.5 million B&W copies
  • Types of jobs that we regularly handle:
    • Class Syllabi
    • Tests
    • Handouts
    • Posters
    • Programs
    • Brochures and flyers
  • We offer a wide range of services at low rates. Services include:
    • High-speed copying in both B&W and color
    • Folding
    • Collating
    • Stapling (we have a stitcher as well for thicker stapling needs)
    • Expert graphic design services
    • Laminating and transparencies
    • Hole-punching for 3-ring binder or other
    • GBC binding
    • Job submission by e-mail as well as in person
    • Consultation
  • We handle the headaches of dealing with vendors and any problems that might arise so that our clients don’t have to.
  • The Printing Services staff has a combined 45 years experience in commercial and institutional printing and copying expertise.
  • Confidentiality: all materials are produced with the utmost confidentiality whether it’s student tests, faculty/staff salary information or any other University business. We do not utilize student workers for this purpose.
  • We conduct regular customer satisfaction surveys and our ratings are consistently excellent! We constantly seek to improve our product and service offerings.
  • We stress a quick turnaround time… most jobs are while-you-wait.
  • We are rarely late or over-budget due to our wide experience and our attention to detail.
  • Money-saving efforts:
    • We can utilize state pricing for machinery and consumables
    • We collect no sales tax
    • We make no profit – our goal is to save Lander money
    • Monies stay in the Lander University budget – they are not lost off-campus
    • No rush or late charges
    • No mark-up on sub-contracted or out-sourced jobs
    • No graphics or typesetting charges
    • No charges for additions or alterations
    • Free logo/job storage and retrieval
  • We are convenient to the Lander campus:
    • We are located in the Learning Center in the center of the Lander Campus
    • We open at 7:30 AM for those needing copies before their first class
    • We are able and willing to work overtime when needed at no extra charge
    • We routinely deliver jobs on campus as necessary

Copy-submission process:

Compose your material in Microsoft Word (preferred), InDesign or Excel, convert to PDF, and submit electronically (if possible) with a hard copy along with proper paperwork. No work will be done until you have submitted a copy request or purchase requisition forms [provide links?]! Allow 2 hours at a minimum and much longer for color jobs. Remember there may be other jobs ahead of yours, machines can be down, staff can be on break or away from their desk, etc., and all these will affect production time. Please fill out paperwork completely. Make certain that your work adheres to University copyright guidelines. Please e-mail copy requests to copyservices@lander.edu, NOT to individual staff members.

What is the Copy Request form?

  • First, it is your job instructions
  • Second, it serves as data for reporting purposes
  • Thirdly, it verifies information that auditors require from us
Please fill it out completely! We need ALL the info or we would not request it! Do NOT write in the upper right-hand corner, please. The person receiving the job is to sign at the bottom when job is completed.

Copying: Black-on-white

These guidelines apply to handouts, syllabi, tests; for more complex jobs such as brochures, flyers, programs, booklets, posters, etc., please see the instructions for complex projects.

  • Available while-you-wait. The cost is .03/copy. Please note that 2-sided originals count as 2 copies!
  • Best copy quality is by e-submission; any other may involve a loss of detail.
  • We copy on virgin paper only; we cannot re-use previously-copied paper.
  • 20# white or pastel paper is included in pricing with additional papers available at cost.
  • If you provide the paper, the copy cost is the same.
  • All client-provided materials must be appropriate for use in copiers.
  • Copying onto previously-printed materials is OK, with a few exceptions [rubber-based inks or glossy papers].
  • Other options: enlarge/reduce, reverse, booklet-making.
  • Minimum sheet size: 8.5x11
  • Maximum sheet size: 12x18

Copying: Color

These guidelines apply to handouts, syllabi, tests; for more complex jobs such as brochures, flyers, programs, booklets, posters, etc., please see the instructions for complex projects.
  • Color copying is not always available while-you-wait.
  • Submitted files should be saved and sent as PDFs.
  • Prices include 24# bright white paper and other papers are available at cost. We advise the use of white paper as that conveys color the truest.
  • Price is .40/copy or less depending on quantity for 8.5x11
    • .45/copy or less depending on quantity for 8.5x14
    • .80/copy or less depending on quantity for 11x17 or 12x18

Printing

Reproduction by any method other than copier is not done by Lander Printing Services. Such work is out-sourced to those who are equipped to handle it. Examples include letterheads, B/C, envelopes, jobs with very heavy solids or metallic colors, very heavy papers, embossing, die-cutting, perforating, numbering, very long runs, et al. We can recommend printers or you can make use of someone of your own choice. NOT while-you-wait.

Scanning

We can scan in B&W or color up to size 11x17”. The scanned files will be sent to one of our workstations and from there can be forwarded to your email (if the file is not too large) or saved to disk or thumb drive. This usually can NOT be done while-you-wait. The cost is .01/pg.

Lamination

We can laminate items up to 22” wide x any length x up to index-card thickness. Please call ahead to have us warm up the laminator; this takes ½ hour. This is a heat process so any wax-based toner will soften and run. Students: leave your ID with us as collateral until item is paid for. We can take cash or checks.

This usually can not be done while-you-wait. The cost is .75/running ft.

Binding:

We can punch and bind books up to 1.5” thick with GBC binding and it can usually be done while-you-wait. We stock a variety of sizes and colors of combs but you may provide your own. We recommend the use of thicker paper for F & B covers.

This binding’s advantage is that additional pages can easily be added or subtracted. The cost ranges from $1 upwards depending on book thickness. Other types of binding are available outsourced; please inquire for prices and options.

Stapling

We can staple up to 60 sheets of 20# bond or about a 1/4” stack of paper. While-you-wait is usually OK. The charge is .03/staple.

Hole-Drilling

We can punch holes in paper in a variety of positions. Usually while-you-wait. We ask that you check that there are no staples or paper clips in the area to be punched as these will damage our machine. Paper only, please: no plastic, wood or metal. The charge is .004/sheet drilled.

Padding

We are able to glue stacks of paper together to form pads. These are useful for scratch pads or any paper item that is to be carried around with you for tear-off purposes. NOT while-you-wait as the glue needs time to dry. We recommend pads of no more that ¼ inch or 50 sheets as that is a comfortable thickness. We include chipboard backing in the price. Our price pays for the padding press plus consumables such as brushes, glue, cutting and chipboard backing. Please check items that you bring to us for padding that they don’t include confidential information such as SS #s. The charge is .20/pad of 50 sheets.

Specialty Items

If it can be printed on, we can have it done. Items such as pencils, pens, T-shirts, etc. cannot be produced by LPS but are outsourced to specialty firms. All requests for these items should be accompanied by a Purchase Requisition. NOT while-you-wait.

Namebadges

All requests for namebadges should be submitted on a standard purchasing requisition to copyservices@lander.edu. Please note that every badge has the Lander logo and “Lander University” at the bottom; you will have 3 lines for your name, title and department. All information should be submitted in a word document, NOT hand-written. Price: $4.25 ea

Paper

Our prices include basic 20/50# paper in white or pastel colors. We have other papers to choose from at cost. We ask that you NOT request paper from us that you will be using in your office copiers. You should order that yourself. We will make an exception for an emergency or for sizes/colors that are impractical for you to order. While-you-wait is OK.

Cutting

We can cut paper up to 24” long down to any size. Paper only, please: No plastic, wood, metal. Please check that there are no staples or paper clips in the area to be cut. Examples: cut 8.5 x 14 down to 8.5 x 11. Cut paper to fit desktop dispensers. Sticky notes to smaller size. Covers from textbooks so they can be punched for 3-hole binder. While-you-wait is usually OK. The price is .10/cut.

Folding

We can fold paper to several configurations. NO staples, paperclips, wrinkled or curled paper. Single sheets only, please: Our machine will not fold sets of materials. The price is $.015/fold.
Flatbed/hand truck – no charge. Please do NOT keep overnight.

Personal

We are willing to make personal copies at the same rate as we charge departments. We need the same paperwork and accepted payment is cash or checks.

Graphic Design Services

We offer advice and expertise on designing your projects. Layout guidelines may vary depending on the individual project. If you are submitting your own ready-to-print project, any major corrections after a proof is provided requires the original designer to make the corrections and resubmit. Some projects will require all original files to be submitted along with PDF files to allow us to make minor corrections such as spacing and margins. Major projects will require a meeting with the designer and printer to go over all specifications in order to meet production deadlines.

Instructions for complex projects:

These guidelines apply to more complex projects such as letterheads, envelopes, business cards, invitations, brochures, booklets, programs, posters, etc. We will need a copy request or purchasing requisition before any work will be performed. It is best to come by the print shop to discuss your needs and we can explore the various options together. This will include paper weights and colors, quantities, pricing, deadlines, images, logos, etc. If this is a repeat job, we request that you submit a sample so that we can be sure of matching paper, ink color and current information. If it is a new job, you may need input from University Relations to ensure that the project reflects Landers image and mission properly. We can only accept Word, InDesign and Excel files; NO publisher; and all will have to be converted to PDFs before submitting. Any logos used must NOT be changed in shape, color or proportions. We can provide official Lander logos as needed; please ask. Images used should be high-resolution JPEG images intended for print production and scaled to final size; web images are usually NOT suitable. All RGB images should be converted to CMYK and all color images to be reproduced in B&W should be converted to grayscale before submission. ALL jobs will require you to OK a ‘proof’. What is a proof? When we create a project for you or alter an existing one, the work must be checked and approved by you. We will send you an e-mail or a hard-copy sample of the work for you to examine and OK. This is called a proof. Errors can occur not only on your part, but also ours, and can also occur as systemic problems arising from composing a project on one machine, then sending it to another or several, when translation issues can arise. In truth, many errors are simply easier to spot on a hard copy. Please note, too, that it is very difficult to proof your own work; it can be more effective to have someone else look at it. A proof can prevent most errors that result in wasted time, money and effort. We must establish deadlines as well; this assures that the project stays on track and can be delivered to you on time. The dates are not arbitrary but reflect production realities in terms of competing projects, possible machinery breakdowns, staff down-time and sick leave, etc; yours is NOT the only project that we are working on at any given time and it must be moved along in a timely fashion.

Letterheads, envelopes, business cards:
The paper used, ink colors and formats are fixed and non-negotiable; you may only input variable information such as name, address, phone, email, etc. This info should be submitted to copyservices@lander.edu in Word along with a purchasing requisition and sample if possible. Pricing is established by annual bid from an outside vendor; please call for current pricing. You will be given a proof on all new jobs and alterations on repeat jobs; you will need to OK that proof before the job is submitted to the vendor.

Postcards: The info should be submitted to copyservices@lander.edu in Word along with a purchasing requisition and sample if possible. The post office has many specific requirements regarding paper weight, size, format that have to be adhered to. Minimum size is 3.5 x 5 x .007” thick and the maximum is 4.5 x 6 x .016” thick to mail at a post card rate. If it does not meet these dimensions, letter-sized postage is charged. Lander utilizes a mail service to handle our daily mail thereby saving us money. They handle our bulk mailing as well which saves still more money if the mailing is not too time-sensitive. Please account for holidays and busy periods when planning your mailings.

Posters: Info should be submitted to copyservices@lander.edu in Word along with a purchasing requisition. The maximum poster size we can produce is 12 x 18”; larger sizes are outsourced. Posters should be typeset/designed their intended size so that no resizing is needed. Bleeds will require the use of over-sized paper which is then cut to the final size. You will be required to OK a proof before production can be initiated.

Brochures and Flyers: The info should be submitted to copyservices@lander.edu in Word along with a purchasing requisition and sample if possible. These types of jobs require a much longer lead time if we are to design them from scratch. Of course, that may not apply to exact repeats and those repeats needing only minor changes. Your information may need to be vetted by University Relations, as well, so please allow time for that. Please come by the print shop to discuss appropriate papers and layouts. Our current equipment is unable to handle glossy papers so that is not an option unless we outsource the job. Please plan your project so that solids do not fall on fold lines as the toner will crack when folded and be unsightly. Also, please do not use heavy solids at the margins as this will cause jams in the copiers. Bleeds will require the use of over-sized paper which is then cut to the final size.

Booklets: The info should be submitted to copyservices@lander.edu in Word along with a purchasing requisition and sample if possible. These types of jobs require a much longer lead time if we are to design them from scratch. Of course, that may not apply to exact repeats and those repeats needing only minor changes. Your information may need to be vetted by University Relations, as well, so please allow time for that. Please come by the print shop to discuss appropriate papers and layouts.